Skip to content

License Error Guide

  • LICENSE EXPIRED: the license has been recognized, but exceeds the time limits registered on the server.
  • INVALID LICENCE: the license has not been recognized as valid. The license is linked to the computer and memory, if any changes have been made to the PC hardware, it is necessary to restore the license by contacting support.
  • COMMUNICATION DECRYPTION ERROR: the message from the server not received or unreadable.
    1. Check your internet connection;
    2. Verify that the clock is set to CET time zone (Central European Time) and that there is no significant difference (> 1 min)
    3. Try disabling the firewall.
  • LICENSE VALIDATION ERROR: it was not possible to recognize the type of error encountered, contact support for more information.

Known Errors

  • "wmic" is not recognized as an internal or external command, operable program or batch file: those with the Windows 11 25H2 update, the WMIC tool has become obsolete. Since it is necessary to use our license system, it is necessary to install it manually via settings > system > Optional features > view features > search WMIC > add